FAQ


Demo

 

The Basics

Why should we go with Restaurant Apps To GO instead of one of those other services?

We are committed to our restaurants. We are constantly working to make the best online ordering experience there is at the lowest cost. We pride ourselves on 99.9+% uptime and are always open to new ideas from our restaurants.

How long does it take to get up and running?

Typically 2 - 5 business days depending on the complexity of your menu and how quickly you answer any questions we have. Although if it's urgent, just let us know -- we've got a pretty fast turnaround.

Can Restaurant Apps To GO set up my menu for me?

Yes, definitely! And there's no cost. Just email it over to us at: info@RestaurantAppsToGO.com

Are there any limits? For example menu items, customers, orders, etc.

Nope! Add as many menu items as you want; accept as many orders as your restaurant can fill; make lots and lots of customers happy.

Do you guys deliver the food for us?

No. We provide the online ordering system so your customers can place the orders for your restaurant. Just like a phone order, how you fill them is up to you. So if you offer delivery yourself or through a 3rd party service, great. If not, no problem, you can always just use the system for pickup orders (or dine in or catering or curbside, etc.)

Trial and subscription

How does the 30-day free trial work?

Try it out for 30 days and see how it works for your restaurant. If you cancel within 30 days of signing up, you won't be charged a thing. If you cancel after 30 days, you'll just be charged for any orders after that date.

Do you annoy and pester me if I try to cancel?

Nope. You can cancel online without ever talking to another human. Just click two buttons in your account and it's done. We'll be sad to see you go but we won't bother you or try to guilt you into staying like your cable company.

Do I have to sign a long-term contract that locks me in for a year or more?

Nope. Restaurant Apps To GO is a pay-as-you-go service. There are no long-term contracts or commitments. You simply pay month-to-month. If you cancel, you'll be billed for the current month's usage, but you won't be billed again.

 

Fees

How much does Restaurant Apps To GO cost?

3% per order. There are no other fees from us (note: if you choose to integrate with some 3rd party services such as payment providers, POS or apps, then they may have their own fees.)

How does the per order fee work?

Let's say you had $1,000 in online orders in a month. We would charge your credit card on file $30 at the end of the month ($1000 x 3%). That's it! Pretty simple. Which is a lot less than many of our competitors who will charge a heck of a lot more for that same order.

Can I pass the fee onto my customers?

Yes, you can add a "convenience fee" (or whatever you'd like to call it) of any percentage or dollar amount onto your orders to offset Restaurant Apps To GO's fee if you'd like.

Are there fees for the apps?

We don't charge any fees to build your online ordering website.  These sites are currently web based.  , However, if you want your own native app built Apple and Google require that you have your own developer accounts which cost $99/year and $25 respectively. So if you want an iPhone or Android app (of course, it's optional), you will need to signup and pay for developer accounts separately. Then you can add us to the account to submit your app for you.

How do I get paid by customers?

You can either accept payment at time of pickup/delivery or use an online payment provider and accept credit cards online. With either option, customers are paying you directly (Restaurant Apps To GO does not touch your customer's money). For online payment processing, we integrate with over 70+ payment providers including Authorize.Net, First Data, Heartland, PayPal, Square, Worldpay & many more. So you can sign up for an account with any of those and then enter in a few pieces of information into your Restaurant Apps To GO dashboard and then the payment process is seamless for your customers.

Are credit card fees included in Restaurant Apps To GO’s pricing?

No. We don't require that you use a payment processor and each provider has their own set fees. So if you choose to process credit cards online then there would be the typical fees from the processor you use. Otherwise, you can always handle payment at the time of pickup or delivery just like a phone-in order. That said, we do integrate with over 70 payment providers so the odds are we can work with your existing merchant provider so you can take the payments online.

Can I add photos of my menu items?

Yes, we highly recommend it! Adding photos will typically increase your order size. Of course, it's not the size of the order that matters, it's how you use it. Just kidding, it's the size. Picture sizes will need to be 500x500 in size to make it look good.

 

How does my restaurant receive orders?

You can receive orders via email (Free), fax, web, tablet, app, text message, HP ePrint, Google Cloud Print, direct to printer or POS (Note: POS integration is through a partner which has additional fees). You can pick multiple methods too. Or we can deliver them by hand, but we do require you pay for our first-class flight.

 

What’s the printer option to receive orders?

There are two ways to receive orders by printer: The first option is to use Google Cloud Print or HP ePrint. The second option is to download and install our "Restaurant Apps To GO Order Monitor" program on your computer (Windows 7 / 8 / 10) at your restaurant. After installing it, you just set what printer(s) you want orders sent to (it works with inkjet, laser and thermal printers). Then the program communicates directly with our servers and anytime an order comes in, it will print automatically to your printer(s).

 

What if my fax machine / computer / thermal printer isn’t where my staff would see the order come in?

No problem. We offer automated phone calls and/or SMS text message notifications to alert your staff of new orders.

 

Features

What if I have multiple locations?

Not a problem at all -- we have tools for multiple locations and franchises that make it easy to setup and manage all of your stores. Just give us a shout and we'll be glad to assist.

 

Can I use my own domain name or sub domain?

Yes. You could use a full domain like www.your-restaurant.com (if you plan on using your online ordering site as your main site) or a sub-domain like order.your-restaurant.com (if you already have a website and plan to link to your online ordering site).

 

Can I create coupons, specials or discounts for my customers?

Yes. You can create pretty much any type of coupon, special or discount you want -- $ off, % off, free items, etc. Plus you can add restrictions such as having to purchase certain items or meet certain requirements in order to use them.

 

Can you integrate with Point of Sale systems?

Possibly! We integrate directly with Square and work with a 3rd party service that integrates with 35+ POS companies, including: Toast, PAR Brink, Revel, Salido, Rezku, NCR Aloha, Lavu, Maitre'D, MobileBytes, Focus POS Systems, LINGA POS, Bevo POS, TouchBistro, Talech, NorthStar, OrderCounter, Xenial, Sunami POS, Heartland Restaurant, Clover, Speedline, Prism by Microworks POS, Cake from Sysco, UNION, POSist & more! And they're always adding more. Contact us to find out if yours is one they support.

Support

What if I want to give you guys a call?

Please call us at 877-277-6301 but we can better serve you if you Email us at info@RestaurantAppsToGO.com . Trust us, we're fast at responding.  Or we can always schedule a call to answer any questions or give you a demo, but we get off topic very easily (we don't get outside much).

 

What if I have more questions or need support?

Visit our Help Center or email us at info@RestaurantAppsToGO.com and we'd be glad to assist!

Didn't see your question here? Email us at info@RestaurantAppsToGO.com and we'll happily give you an answer.  Or if you really, really, really want to talk to somebody on the phone, you can schedule a call with us.